I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Reply. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. Explain what needs to be done and book an engineer visit. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Virgin Media FTTP. No virgin media wall socket. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. In response to robertdwhite. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. There are multiple different branded wall boxes inside our flat but none. Feb 22, 2022. My Virgin Media App. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. You need a small spanner to remove this, then push the provided connector over the exposed end. 9 to th. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. on 31-12-2021 10:47. Tudor. I have tried to contact vm but I don’t have a landline number so they w. You can get a small female to female connector at B&Q/Amazon to join two cables together. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. on 22-10-2022 20:58. Around the world, maybe one every seven years. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. The proper and safe way is to call for technician visits to disconnect and reconnect. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. however the previous tenant had BT. Not all properties have an internal wall box. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. on 01-12-2022 18:48. Summary of Contents for Virgin Media Virgin TV V6. #12. Stream from Virgin Media. One customer said he has so far waited six weeks to have a 10in (25. I found this wire that looks like Cable con 3. #4. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. The new ones are just screws, the old style Telewest ones are like star shaped head. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Check service status. It is surface clipped usually. The cable in the second picture is the one you need to connect too. Don’t plug the power cable into a plug socket yet. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. I will private message you now to confirm your details. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsPush the white cable (from the old Hub) into the back of the new Hub. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. 0 Kudos. 1 ACCEPTED SOLUTION. SpeedQuickStart, set up and connections. Project Lightning is Virgin Media’s latest expansion of their network,. The cable could be hidden within, or behind, furniture. Hi Virgin Media, I'm also having the exact same problem. Plug the cables into the Hub. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Most Virgin Media customers will receive a Hub 3 router. 1 ACCEPTED SOLUTION. 19 minutes ago. on 17-10-2022 15:06. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. I was told when purchasing the broadband package that fi. Not all properties have a socket. Tuning in. Joining in Options. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. Account - Cable. Or you may be quicker than average! You won’t be involved the whole time. signed up and was given the option of self installation. Solved: We have the quickstart pack but. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I'm a Very Insightful Person, I'm here to share knowledge, I don't. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. We would like to show you a description here but the site won’t allow us. Tudor. I have gone through several videos and found that there should be wall socket inside your home. Went outside and there appears to be nothing on the other side (maybe removed). ahhh the rubbish that is CS - you could try this. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Apparently the connection from there’s been cut off. Call the Pre-installation and delivery team on 0800 052 1734. Verify that the white cable is securely connected to the Virgin Media wall socket. All the wall sockets I can see are for BT. Location. There should be a wall mounted box somewhere inside that has an F socket on it. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). RedTomato said: I removed my Virgin cable about a month ago. however it may be worth checking for cabling outside/inside your home as you may not have a wall box inside, it may just be a coax. Just had the Hub 3 delivered for Quickstart. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. Forum Team In response to rohith15388. Hello, I've just recieved our VM hub5 and unable to. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Unscrew the lid off the big box and provide a photo of what is inside. It is likely you will be waiting a few days. Room 1 - install a twin RJ45 socket on the inside wall by the router. Virgin will not remove them. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). log into hub3 - 192. Virgin media wall socket wiring diagram. You'll have to cut the cable and seal the hole up. Tudor. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. However, I do not have any of the specified wall sockets available. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. I have received our virgin media Hub but I am unable to plug it in to the wall socket. Should’ve checked this before I ordered. 3 weeks ago. on 15-02-2022 10:03. Or if the other end of the white cable is in a more useful. In response to Llfamily. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. . But I have no Virgin Media Wall socket in my - 5339557. Adduxi. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. The other is marked TV, & this is used for TV & Broadband. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. My previous sky microfilter attached here. Chris. the building then somewhere close to that point on the inside will be either a junction box or the. on 15-04-2023 16:54. Get the Hub ready by connecting the wires. Can anyone please help me. Stay safe online. Armed with this knowledge, homeowners will be able to. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoMobile Your Account. That is the correct fitting, it should push on unless its too loose inside the large housing. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Get the Hub ready by connecting the wires. Any extension that you create after the main socket is your responsibility. . I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Browse Virgin Media Virgin Media Community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. the 2 wires end up inside the wall, I cannot see further where it is leading to. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Need Virgin Wall Socket - require "written confirmation" of what it entails. VM BB TV Landline. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Use a simple coupler to join the VM cable from the wall to the connecting lead to. Virgin Media; My Virgin Media; Shop; Help;. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Plug the cables into the Hub. I have a Virgin Media wall socket, it's the white box in Picture 1. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. There are 10 types of people: those. There’s even no BT wall socket. Virgin Media Quickstart set up. on 15-02-2022 10:03. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. We have the quickstart pack but sadly cannot get broadband set up and working. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. Sometimes there is no wall box, just a trailing cable. 0 Kudos Reply. Awful first impressions of Virgin Media. 1 [or 192. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. )In this video, I am showing the sta. Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. All the cables will go under the floorboards. Options. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. can someone DM meWhen i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Looks like the cable is possibly there but not connected. Last edited: 21 Jul 2010. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If it is a loose cable only, you will need one of these to connect the Quickstart cable. No virgin media wall socket. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Browse Virgin Media Virgin Media Community. Options. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. You can also check for a loose cable as not all properties have a socket. If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. I have also checked outside and there is no box either on my property or on my boundary wall. We need to remove the box inside aswell to decorate. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Tudor. Virgin Media: TiVo® service. 4. Everything is converted to specialised triple screened coaxial cable. 0 Kudos. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Sign in . . (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Sorry to hear of the lack of wall socket on the inside of your property. Finally, they'll complete the setup to make sure it's all working. Go to solution. on 24-01-2022 21:07. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The cable could be hidden within, or behind, furniture. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. 0. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. To get the cable removed or reburied, I'll need to get. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. See where this Helpful Answer was posted. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. on 30-12-2022 13:33. Networking and WiFi. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. 0 Kudos Reply. The cable going in will be a double “shotgun barrel” type cable. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. . We have tried plugging it into the only box we found it would fit but no luck. These enter my house via an air brick/vent very close to. Entertain me; Broadband Deals. Account - Cable. Sorry to hear of the lack of wall socket on the inside of your property. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Sign in . I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Mobile Your Account. The cable(35148) currently runs from the outside wall, along a skirting board for 3. How long will the QuickStart installation take me? WiFi Hub - 30 mins. 12-10-2022 18:51 - edited 12-10-2022 18:59. #1. I have also checked outside and there is no box either on my property or on my boundary wall. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. Past occupiers of your property may have removed. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Hi, I just received my hub. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). . The pre-install team number is 0800 052 1734. The cable could be hidden within, or behind, furniture. Just make sure you definately don't need it, or won't be needing it again. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Options. For into also image of the. This seems like the previous occupants had the connection for the Virgin box in the bedroom, so you'll need a tech visit. Could an engineer be arranged to install please as my account is due to go live today. The connector with the yellow label looks like your VM connection, the other two look like satellite. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Browse Virgin Media Virgin Media Community. Don’t plug the power cable into a plug socket yet. Looking for specific info? Customer reviews. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Call the Pre-installation and delivery team on 0800 052 1734. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Manage Your Account. Broadband. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. The installation should take around an hour. VM BB TV Landline. Virgin media wall socket in an unusable place. I’m sorry to hear of the issues that you’re having with your installation. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. A network adapter – you’ll need this for every computer you want to connect. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. wall socket. TV box - 15 mins. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. UPDATE 26th April 2021. Please help. I was told when purchasing the broadband package that fi. It could be that a previous owner has cut the cabling out. 1 [or 192. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. We would like to show you a description here but the site won’t allow us. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Chris. All the wall sockets I can see are for BT. )Options. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. We would like to show you a description here but the site won’t allow us. The openreach socket can take a landline cable or an ethernet cable. Joining in Options. I found this which seems to be hollow. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. When I proceeded to set up my Hub 3 I quickly realised that. Only Virgin Media kit can. Do you need a Virgin Media Wall Socket? (Getting connec…If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Back a step. You can also check for a loose cable as not all properties have a socket. a week ago. Trouble shooter. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Plug the cordless base. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Verify that the white cable is securely connected to the Virgin Media wall socket. 3. Networking and WiFi. - 5156775. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. on a domestic hub you look at the values thus. both appear. There will be a seperate connection inside the interior wall box. For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Account - Cable. 18-02-2023 10:23 - edited 18-02-2023 10:33. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Entertain me; Broadband Deals. Damaged Wall socket. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. But I don’t see anything like that apart from satellite dish cable outside the window. Options. Thank you goslow, Kain_W. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. We would like this to be re-located please into our living room on ground floor. It may just be a cable rather than an internal wall box. If you look into the back of your Hub, you'll see a port.